Privacy Policy

Effective date: April 2026  ·  Last updated: May 2026

Wallibon ("we," "us," or "our") is operated by Walt Adler Design Inc. This Privacy Policy explains how we collect, use, and protect information when you use our SMS service and website at wallibon.com.

Wallibon is a consumer service that helps with everyday questions, reminders, and family connection. It is not a medical device, healthcare provider, or health monitoring service, and is not regulated under HIPAA.

SMS Communications, Consent, and Data Sharing

How SMS consent is obtained. Wallibon enrollment begins at wallibon.com/signup, where the enrolling user submits a public web form with an affirmative consent checkbox. Opt-in consent for SMS messaging is then captured when the enrolled phone number replies YES to a verification SMS — no service messages are sent until that YES reply is received. If the enrolled person replies STOP, or does not reply at all, enrollment is cancelled and the consent record is closed. A record of each opt-in is retained, including the consent language affirmed in the verification SMS, the timestamp, and the verification reply received. Users may opt out at any time by replying STOP to any Wallibon message and may request assistance by replying HELP. Message frequency varies (typically 1–10 messages per day once enrolled). Standard message and data rates from your mobile carrier may apply. See our SMS Terms & Consent page for the full opt-in disclosure.

Types of messages sent. Enrolled users receive (a) conversational replies to messages they send, (b) occasional gentle check-ins from Wallibon, and (c) account and service notifications. Designated family caregivers receive daily conversation summaries.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Phone numbers and SMS opt-in data collected for the Wallibon messaging service are not shared with, sold to, or rented to any third party for marketing, advertising, or promotional purposes. SMS data is used exclusively to operate the Wallibon service and is shared only with the service providers strictly necessary to deliver it — Twilio (SMS transmission) and Anthropic (AI response generation) — which are contractually restricted to using the data solely for providing services to Wallibon.

See our SMS Terms & Consent page for the full opt-in disclosure, including sample messages, frequency expectations, and all supported keywords.

1. Information We Collect

We collect the following types of information:

• Contact information — your name and email address when you join our waitlist or create an account.
• Phone numbers — the phone number used to text Wallibon, and the phone numbers of designated caregivers.
• Conversation content — text messages exchanged between users and Wallibon, used to generate responses and caregiver summaries.
• Caregiver notes — information entered by family members or caregivers about the person using Wallibon.
• Usage data — message timestamps, response times, and basic technical information about how the service is used.

2. How We Use Your Information

We use the information we collect to:

• Provide and improve the Wallibon service
• Generate warm, contextual responses to SMS messages
• Send daily conversation summaries to designated family caregivers
• Send service-related notifications and updates
• Respond to support requests
• Improve our service using aggregated, de-identified usage patterns

We do not sell your personal information. We do not use your information for advertising purposes.

3. How Information Is Shared

Your conversation content is shared with the family caregivers you or your family have designated when setting up your Wallibon account. This is a core function of the service — caregivers receive daily summaries to help them stay connected and informed.

We use the following third-party service providers to operate Wallibon:

• Twilio — SMS delivery and phone number management
• Anthropic — AI language processing for generating responses
• DreamHost — website and email hosting
• Formspree — waitlist form submissions

Each of these providers has their own privacy practices. We do not authorize them to use your information for their own purposes beyond providing services to us. We do not sell your personal information, and we do not share your phone number or SMS opt-in data with any third party for marketing or promotional purposes.

4. Data Retention

We retain conversation history to provide personalized, continuous service. You may request deletion of your data at any time by contacting us at walt@wallibon.com. We will respond within 30 days.

5. Security

We take reasonable technical and organizational measures to protect your information. However, no internet transmission is completely secure. We encourage you not to share sensitive medical or financial information through the Wallibon SMS service.

6. Children's Privacy

Wallibon is not directed at children under 13. We do not knowingly collect personal information from children under 13.

7. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information. To exercise these rights, contact us at walt@wallibon.com.

8. California Residents

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at walt@wallibon.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify active users of material changes by email. Continued use of Wallibon after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:
Walt Adler Design Inc / Wallibon
walt@wallibon.com